Our technicians are continuing to work the problem with the power to our data center while also exploring alternate strategies to restore service as soon as possible to affected sites. We will continue to update as more information becomes available.

Apologies for the inconvenience this morning!

Best,

Tim Forbes
Director of Client Servies

Our technicians continue to work on a solution to the power outage. To provide more details on the situation, a number of servers at that location, in addition to those powering Non-Profit Soapbox, are currently affected by a PDU (Power Distribution Unit) failure. The technicians are currently in the process of troubleshooting the affected circuit and will be replacing or temporariliy routing around the affected PDU as soon as the process is complete.

We will provide further details once we have them including any and all estimates on time until service is returned.

Again, apologies for the inconvenience!

Best,

Tim

As an update, we are happy to report that power has been restored to the servers running your Non-Profit Soapbox site. Our technicians are currently working on a downstream issue related to the connectivity of your website with the underlying database server which contains the site content. We will continue to update you as new information is available.

Thanks again for your patience and we apologize for the inconvenience.

Best,

Tim

As of a few minutes ago, service was restored to Non-Profit Soapbox sites. We will continue to monitor the situation and update as needed but your site should be up and receiving traffic.

Again, thank you for your patience and deep apologies for the inconvenience. We will be reviewing the situation with our technicians shortly to determine root causes of the power outage and respond with any and every possible measure to ensure that this situation does not occur again.

Best,

Tim