We have a very exciting announcement regarding our PICnet support services: we have upgraded our support ticket system!
As you know, until now you have been reporting problems and opening tickets in our Kayako ticketing system. Kayako has served us well for
HOW DO I OPEN A NEW TICKET?
WHAT ABOUT MY ALREADY-OPENED TICKETS?
WHAT ELSE IS THERE IN ZENDESK?
There's lots. Please feel free to look around. We now have a great forum, where you may post questions and comments. This provides yet another way for us to communicate with you, and it will allow you - our support community - to help each other out. Also, please browse the Knowledge Base to find quick answers on how to do many commonly-requested things with your site. The Knowledge Base is small now, but we're constantly updating it.
WHAT IF I HAVE OTHER QUESTIONS?
Please reply to this forum post (click the title, then click "add a comment"). We understand that change can be daunting, but we know this is a great new direction.
Thanks, and... Ohm!
PICnet Support Zenmaster