Please note that the PICnet offices will be closed December 25th 2012 through January 1st 2013 for the holidays. If you have an issue to report during these days, please open a ticket at http://support.picnet.net and we will be happy to look into it for you when we return on Wednesday, January 2nd.
If you have an emergency and your site is down, please call (202) 585-0232 and hit the "6" button on your phone.
Thank you and happy holidays,
The PICnet Support Staff