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How do I clear my site cache?

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To enhance performance, Soapbox Engage caches data and database structural elements from Salesforce. This cache is cleared for a specific database record whenever it is updated through Soapbox Engage. The entire cache is refreshed whenever the cache is set to expire - every 24 hours by default - or when the cache is cleared manually.

Clearing cache manually

How you manually clear the cache is determined by the version of the Soapbox administrator your site has: Soapbox Lightning, Soapbox Engage Classic, or Soapbox CMS Classic.

I have the Soapbox Lightning Administrator with...
  • Contextual menu with App Launcher waffle to the left of the navigation
  • White and blue color scheme with penguin avatar in upper right
  • Soapbox Engage User Account module at the top of the right column of the home page

screenshot-lightining-thumbnail.png

I have the Soapbox Engage Classic Administrator with... I have the Soapbox CMS Classic Administrator with...
  • Main menu with no drop down options
  • Soapbox Engage User Account module at the top of the right column of the home page

  • Main menu with many drop down options
  • Menu link in the main menu
  • Icons for managing content in the left column of the home page
  • Getting Help with Your Soapbox Site module at the top of the right column of the home page

For Soapbox sites using the Soapbox Lightning administrator:

To manually clear your cache in the Soapbox Lightning administrator, click the Setup gear icon in the upper right and then click Clear Cache:

screenshot-clear-cache.png

For Soapbox sites using the Soapbox Engage Classic administrator:

To manually clear cache in the Soapbox Engage Classic administrator, click the icon with the two arrows creating a circle, as seen here:

jsf-clear-cache.png

For Soapbox sites using the Soapbox CMS Classic administrator:

To manually clear cache in the Soapbox CMS Classic administrator, click the icon with the two arrows creating a circle, as seen here:

jsf-clear-cache.png

Additional steps, if needed

If you have added, edited or deleted an option on a Picklist in Salesforce and this change is not reflected on Donations, Events, Directories or Forms pages, open the form in question, open the Salesforce Element for the Picklist field, and click Save without making any changes. This will cause the values to refresh and reflect the current state in Salesforce.

NOTE: It is possible to turn off caching or reduce the Cache Time. Neither of these are recommended, however, as they may negatively affect site performance.

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