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Checking the status of your Salesforce connection and payment processor


Soapbox Engage contains a diagnostics tool that displays the status of essential elements for Salesforce integration and payment processing on your site.

To access this tool and review the status of these elements:

  1. If you are using Soapbox Lightning, click the gear icon in the upper right of your administrator and then click View Diagnostics.

    If you are using Soapbox Classic, click the Diagnostics icon in the header of your site administrator


    NOTE: Placement of the Diagnostics icon in relation to the other header tools may vary from site to site. 
  2. View the results of the four Diagnostic checks on the Diagnostic page. Checks 1 - 3 are related to Salesforce integration. Check 4 identifies which payment processor has been enabled for this site to collect payments through Soapbox Donations and/or Soapbox Events.

If you encounter red alert messages on the Diagnostics view for items which you have installed on your site, please submit a ticket with the details of Diagnostics view pasted into the text of the ticket and any pertinent information regarding site behavior in the administrator or on the front end.
NOTE: If your payment processor is set to Soapbox Engage Payments Sandbox, PayPal will be shown as the active payment processor.
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