Soapbox Engage contains a diagnostics tool that displays the status of essential elements for Salesforce integration and payment processing on your site.
To access this tool and review the status of these elements:
- If you are using Soapbox Lightning, click the gear icon in the upper right of your administrator and then click View Diagnostics.
If you are using Soapbox Classic, click the Diagnostics icon in the header of your site administrator
NOTE: Placement of the Diagnostics icon in relation to the other header tools may vary from site to site.
- View the results of the four Diagnostic checks on the Diagnostic page. Checks 1 - 3 are related to Salesforce integration. Check 4 identifies which payment processor has been enabled for this site to collect payments through Soapbox Donations and/or Soapbox Events.
NOTE: If your payment processor is set to Soapbox Engage Payments Sandbox, PayPal will be shown as the active payment processor.