Soapbox Engage contains a diagnostics tool that displays the status of essential elements for Salesforce integration and payment processing on your site.
To access this tool and review the status of these elements:
- Click the Diagnostics icon in the header of your site administrator
NOTE: Placement of the Diagnostics icon in relation to the other header tools may vary from site to site.
- View the results of the four Diagnostic checks on the Diagnostic page. Checks 1 - 3 are related to Salesforce integration. Check 4 identifies which payment processor has been enabled for this site to collect payments through Soapbox Donations and/or Soapbox Events.
If you encounter red alert messages on the Diagnostics view for items which you have installed on your site, please submit a ticket with the details of Diagnostics view pasted into the text of the ticket and any pertinent information regarding site behavior in the administrator or on the front end.
NOTE: If your payment processor is set to Soapbox Engage Payments Sandbox, PayPal will be shown as the active payment processor.