Why is an email address with a custom top-level domain being rejected when attempting to submit a Soapbox Engage app form?

created

Problem

An event registrant or donor that is filling out a form on your site has an email address with one of the fancy new "top-level" domains, and Soapbox is rejecting their form submission because of it. 

Cause

Normally the top-level domain of an email address is going to be something we all recognize: ".com" or ".org" or ".net", etc.   But recently, many new top-level domains have been introduced.  Examples are:

.cloud
.family
.business
.software
etc.
 
If an email address has a top-level domain that is more than 4 characters, it will not pass Soapbox's validation rules.

Solution

We have a resolution to this issue on our product roadmap. When it has been completed, we will post an update to the Soapbox Updates forum.

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