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Why do I see an "Page Not Found" page when I press the Preview button on a campaign?


If your Campaign's Preview button hasn't been setup up just right, you might sometimes see a webpage that says something like:  "Page Not Found" with the Force.com logo on it.  Here's a few things you can try to make sure the proper preview of your email appears instead.

1) Ensure that your Preview button URL is correct by going to Setup > App Setup > Customize > Campaigns > Buttons and Links > Custom Buttons and Links > Preview > Edit > the big text area at the bottom of the page should have:  <<Your New Site URL>>/apex/sbm__sbx_emailviewbodyhtml?id={!Campaign.Id}

NOTE: Replace “<<Your New Site URL>> with your Site URL, INCLUDING the "/track" at the end of it.

So, if your Site URL is "http://picnet.force.com/track", your URL in this big text area would be:


Very often, people just forget to include the "/track" before the "/apex..." or simply have made a mistype in the URL itself. Additionally, many times people put only one underscore between "sbm" and "sbx" in the URL, when it needs two.

Happy emailing!

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