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Why do I see "The users password has expired, you must reset the password before attempting to use these features" error?

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If you're in the Soapbox Engage administrator, and you see the following red text at the top of the page, it likely means that the password associated with the Salesforce user you're using to connect Soapbox Engage to Salesforce has expired.  This means that no information will be sent from Soapbox Engage to Salesforce until this is fixed:

The users password has expired, you must reset the password before attempting to use these features

To remedy this situation, follow these steps.

  1. Log into Salesforce at http://login.salesforce.com with the user's credentials, and update the Salesforce password for the user
  2. Check the email inbox associated with that Salesforce user and find the new security token from Salesforce
  3. Go into your Soapbox Engage administrator and update the Salesforce credentials with the new password and security token

For more information about adding or updating your Salesforce credentials to your Soapbox Engage site, check out Add your Salesforce Account Credentials to Your Site.

In addition, check out Best Practices for Salesforce User Accounts, Security Tokens and Password Settings for more information about ways to ensure that your password policies in Salesforce don't routinely cause the connection between Soapbox and Salesforce to be broken.

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