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Why does a Salesforce Account record type set to Organization when a donor did not populate the organization field?



After the submission of a Soapbox Engage Donations app form, an Account record is incorrectly created with the record type "Organization", even though the user did not enter a value in the Organization field on the form.

Potentials Causes

  1. Confirm that there are no Salesforce automations (Flows, Process Builder, etc) that may set the Account record's record type incorrectly.
  2. Confirm that the Salesforce profile related to the integration user does not force the Account default record type to be "Organization"
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