Soapbox Support Center

Tim Forbes Aug 15 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

With the latest Soapbox release, you are now able to drag and drop sections of your Soapbox Donations form to easily and quickly reorder them as you see fit. Why would you want to do this? Let's say you want to drive more donations by presenting the donation amount section at the very top of the form with the contact information section following. Now you can easily tackle this with clicks not code in a mater of moments.

What's more, for additional flexibility, we've added the ability to include text elements in the Custom Salesforce Fields section we added recently. With this, you can provide additional context for the custom form fields you're adding.

For more information about reordering sections of the Soapbox Donations form, check out our new knowledge base articles for Soapbox Engage and Soapbox CMS users. For further details on adding text elements to the Custom Salesforce Fields section, we've updated knowledge base articles for Soapbox Engage and Soapbox CMS users as well.

Happy Soapboxing!

Tim Forbes Jul 11 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

We couldn't be happier to announce that, with tonight's Soapbox update, you can now add Salesforce Lead fields of your choice to Soapbox Donations forms! This new functionality radically enhances the flexibility of Soapbox Donations, allowing you to customize your forms to gather exactly the information you want from your supporters.

Easily and quickly add nearly any field from the Salesforce Lead object to your Soapbox Donations form. Define default values. Set hidden values to pass to the Lead record. Format the fields with preset keywords.

For further details, check out the following Knowledge Base articles for Soapbox CMS and Soapbox Engage users:

Interested in adding Soapbox Donations to your site? Hit us up!

 

Tim Forbes Jul 7 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

As the saying goes, hope for the best but plan for the worst. With this evening's Soapbox update, we've added enhancements to Directories so it performs more smoothly in the unlikely event that trouble arises. Specifically, those enhancements address the following scenarios:

  • Ensure a more graceful failure when a Salesforce connection is no longer available by displaying a message you can define
  • Ensure a more graceful failure when the Salesforce API limit for a 24 hour period has been reached by displaying a message you can define
  • Eliminate any Salesforce API call if a search request to a Directory view contains parameters that don't match a Salesforce field included on the Search Form for the Directory. This enhancement is specifically designed to keep your Salesforce API limit safe from runaway bots hitting Directories pages with invalid requests.

For details on how to define messages, see our new Knowledge Base articles for Soapbox Engage and Soapbox CMS users.

If you don't have the Directories app and would like to learn how it can be used to display searchable Salesforce data in real-time on your site, hit us up!

Tim Forbes Jun 17 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

With last night's Soapbox update, we've made sharing content over Facebook easier and more effective. When a URL is shared on Facebook, Facebook scrapes the content of that page to extract key elements like the page title, URL, images, and description to populate elements of the Facebook post. To facilitate this process so that it is easier for Facebook to locate the elements it needs when a URL for an individual article is shared from your site, you can now enable a new feature in Soapbox that automatically generates Facebook Open Graph tags.

Currently, this feature is only available for individual article layouts in Soapbox CMS.

For details on how to enable this feature and how to set a default image that will be used for Facebook shares of articles with no image included, check out Enabling automatic creation of Facebook Open Graph tags for individual articles.

If you're a Soapbox Engage user interested in the option of powering your entire website using Soapbox CMS, let us know!

Tim Forbes Jun 16 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

With the latest Soapbox update, you now have the ability to set a minimum transaction amount that applies to all donation forms. This is particularly useful in cases where you have set a minimum transaction amount with your payment processor and wish to institute the same minimum requirement in Soapbox itself. It is also a helpful anti-spam measure if you are experiencing a large number of small, fraudulent charges.

Massive thanks to Global Fund for Women, a long-time Soapbox nonprofit, for their partnership in bringing this feature to the platform!

For further details, check out our new Knowledge Base articles for Soapbox CMS and Soapbox Engage. You can also join today's free training webinar, Successful online fundraising with Soapbox Donations, at 1 pm ET to learn more. This 45-minute webinar at 1 pm ET will review the basics of creating Soapbox Donations forms while offering a variety of advanced tips for getting the most out of your online fundraising including the use of this new feature.

And, of course, if you would like to add Soapbox Donations to your site to begin collecting secure payments right away, hit us up!