Soapbox Support Center

Brad Grochowski Sep 2 Announcements and Overview / Announcements

Soapbox Support will be closed in observance of the holiday on Monday, September 5th. Support tickets may still be submitted on that day at http://support.picnet.net.  We will be happy to address any issues you may have reported when we return on Tuesday the 6th.


If your site is down, please make sure you check the "Help - My Site I Down!" checkbox to alert our emergency response team.

Best,
Your Soapbox Support Team

Brad Grochowski Aug 29 1 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

Due to an issue with the Soapbox platform, your site may currently be experiencing a period of downtime. Our engineers are currently investigating this issue and we expect full service to be restored shortly.

We apologize for this inconvenience. We will update this post with additional information, as it becomes available.

Best,

Tim Forbes

VP of Products and Marketing

Tim Forbes Aug 15 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

With the latest Soapbox release, you are now able to drag and drop sections of your Soapbox Donations form to easily and quickly reorder them as you see fit. Why would you want to do this? Let's say you want to drive more donations by presenting the donation amount section at the very top of the form with the contact information section following. Now you can easily tackle this with clicks not code in a mater of moments.

What's more, for additional flexibility, we've added the ability to include text elements in the Custom Salesforce Fields section we added recently. With this, you can provide additional context for the custom form fields you're adding.

For more information about reordering sections of the Soapbox Donations form, check out our new knowledge base articles for Soapbox Engage and Soapbox CMS users. For further details on adding text elements to the Custom Salesforce Fields section, we've updated knowledge base articles for Soapbox Engage and Soapbox CMS users as well.

Happy Soapboxing!

Tim Forbes Jul 11 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

We couldn't be happier to announce that, with tonight's Soapbox update, you can now add Salesforce Lead fields of your choice to Soapbox Donations forms! This new functionality radically enhances the flexibility of Soapbox Donations, allowing you to customize your forms to gather exactly the information you want from your supporters.

Easily and quickly add nearly any field from the Salesforce Lead object to your Soapbox Donations form. Define default values. Set hidden values to pass to the Lead record. Format the fields with preset keywords.

For further details, check out the following Knowledge Base articles for Soapbox CMS and Soapbox Engage users:

Interested in adding Soapbox Donations to your site? Hit us up!

 

Tim Forbes Jul 7 Announcements and Overview / Soapbox 2 & Soapbox Engage Updates and Alerts

As the saying goes, hope for the best but plan for the worst. With this evening's Soapbox update, we've added enhancements to Directories so it performs more smoothly in the unlikely event that trouble arises. Specifically, those enhancements address the following scenarios:

  • Ensure a more graceful failure when a Salesforce connection is no longer available by displaying a message you can define
  • Ensure a more graceful failure when the Salesforce API limit for a 24 hour period has been reached by displaying a message you can define
  • Eliminate any Salesforce API call if a search request to a Directory view contains parameters that don't match a Salesforce field included on the Search Form for the Directory. This enhancement is specifically designed to keep your Salesforce API limit safe from runaway bots hitting Directories pages with invalid requests.

For details on how to define messages, see our new Knowledge Base articles for Soapbox Engage and Soapbox CMS users.

If you don't have the Directories app and would like to learn how it can be used to display searchable Salesforce data in real-time on your site, hit us up!