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DNS, IP Address, and CNAME settings for your Soapbox site

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To launch your site, you should login to your domain name provider and go to the control panel.

There are two routes you can choose for this process: our recommended approach and an alternate approach, if required. The basic question you’ll need to answer with your domain registrar is whether or not your root domain name (also known as the “zone apex” and displayed as something like “myorg.org”) can be forwarded to your “www.myorg.org” address. If the answer is “yes”, then follow our recommended approach. If the answer is “no”, and you want to ensure that myorg.org still points to your website just as www.myorg.org then follow the alternate approach.

Recommended approach, if your domain registrar allows for forwarding your root domain:

  • Login to your domain registrar
  • Delete the current A records for the domain name pointing to your old site
  • Setup forwarding for myorg.org to point to www.myorg.org following your domain name host’s instructions
  • Create a CNAME record for ‘www’ pointing to connect.soapboxengage.com
  • Choose the shortest Time To Live (TTL) option available from your domain name host - usually ½ hour
  • Save the changes

Alternate approach, if your domain registrar doesn’t allow for forwarding your root domain:

  • Login to your domain registrar
  • Update the A record for your apex domain (example.com) to point to the new IP address of 15.197.185.78. This record will likely include “@”.
  • Choose the shortest Time to live (TTL) option available from your domain name host - usually ½ hour
  • Save the changes 
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