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Updating Single Sign-On X.509 Certificate for your Salesforce Connected App


If you have changed the X.509 Certificate for your Salesforce Connected App that Soapbox uses for Single Sign-On functionality, you will need to update this in Soapbox to maintain connectivity.

NOTE: If you have created an entirely new connected app or have not enabled Single Sign-On in Soapbox yet, view Enabling Single Sign-On with Salesforce for administrator access or Enabling Single Sign-On with Salesforce for front-end access.

To update your certificate, you will first need to download the new certificate from the Connected App in Salesforce:

  1. Go to Salesforce Setup > Apps > Manage Connected Apps
  2. On the Manage Connected Apps screen, click the Master Label of your Connected App
  3. On the new Connected App's page, click the link for the IdP Certificate field
  4. On the Certificate page, click the Download Certificate button, and save the certificate to your computer

Once you have saved the certificate from Salesforce, you can add it to Soapbox:

  1. Login to your Soapbox Engage administrator
  2. Click on the App Launcher icon in the upper-left, search for Single Sign-On, and click on it
  3. On the Service Provider Setup tab, for the X.509 Certificate parameter, paste the content of the Connected App certificate downloaded from Salesforce between "-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----"
  4. Click Save
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