Problem

Directories that include a Salesforce checkbox custom field in the search view with a default value may not appropriately filter results.

Here’s some potential causes and solutions for solving this problem.

Possible causes and solutions

1. The default value for the checkbox field is incorrect

When setting the default value for a checkbox field on the Directories app, the value must be only "true" or "false", with the lowercase format required.

Confirmation

1. In the directory's search view, if the Salesforce checkbox (boolean) custom field has a default value, confirm that it is only "true" or "false" (lowercase).

Fix

1. Modify the directory's search view's Salesforce checkbox (boolean) custom field's default value to be either "true" or "false" (lowercase).

Additional help

If this article didn't help solve the problem, please create a new support ticket, and include the following details:

1. Overview of the problem
2. URL of the page in question
3. Screenshot (including the address bar) or video showing the problem