Problem

Forms app pages may not properly redirect to the confirmation page selected by the administrator, and instead seem to simply reload the Forms app page.

Here’s some potential causes and solutions for solving this problem.

Possible causes and solutions

1. User's browser cache is causing issues

When updating and testing a Forms app page, there may be situations where the page's updates (such as the redirect URL or other parameters) may not be set properly when loading the page in the same web browser.

Confirmation

1. Attempt to load the Forms app page in question using a separate browser window than the browser window being used to edit the page, and open the new page in incognito mode.
2. Confirm that the issue remains.

Additional help

If this article didn't help solve the problem, please create a new support ticket, and include the following details:

1. Overview of the problem
2. URL of the page in question
3. Screenshot (including the address bar) or video showing the problem