Boost recurring donations this giving season with the upsell prompt!When recording Actions taken by supporters in Soapbox, the details of individual messages are saved to the Action JSON field on the Campaign Member record associated with the Lead record created for a given supporter. This Campaign Member is then associated with the Contact on Lead conversion.
Details are saved in a JSON format with the following elements:
- action_id: A unique identifier assigned by Soapbox Engage to the Action
- action_title: The title of the Action in Soapbox
- letter_created: The date and time the Action was taken by the Supporter
- letter_subject: The subject line of the message sent by the Supporter
- letter_opening: The opening section of the body of the message sent by the Supporter
- letter_body: The middle section of the body of the message sent by the Supporter
- letter_closing: The closing section of the body of the message sent by the Supporter
- letter_target_id: A unique identifier assigned by Soapbox Engage to the target
- letter_target_firstname: The first name of the target of the message
- letter_target_lastname: The last name of the target of the message
- letter_target_title: The title of the target of the message
Example:
{"letters":[{"action_id":"soapboxengageprefix-A-129B5F14-EDC58E66-DDF9BEAE-A93E88A2","action_title":"Sample Action: Custom Target","letter_created":"2025-07-09T09:51:53-05:00","letter_subject":"This is a sample action","letter_opening":"This is a sample action.\r\n\r\nThis is the second paragraph of the opening.","letter_body":"This is a sample action.\r\n\r\nThis is the second paragraph of the body.","letter_closing":"This is a sample action.\r\n\r\nThis is the second paragraph of the closing.","letter_target_id":"soapboxengageprefix-CT-F4ECD1BC-C44B0806-E6909C0A-C46F974B","letter_target_firstname":"Jane","letter_target_lastname":"Doe","letter_target_title":"Chief Executive Officer"}]}