Boost recurring donations this giving season with the upsell prompt!A passkey lets a staff member sign in with Face ID, Touch ID, or a fingerprint instead of typing a username and password. At a door with a queue in front of it, that is the difference between three seconds and thirty.
Adding a passkey to a device
The staff member does this themselves, on the device they will be using, while signed in.
- Sign in to the app with a username and password.
- Tap Profile.
- Under Passkeys, tap Add this device.
- Confirm with Face ID, Touch ID, or the device's fingerprint reader.
The device is added to their list of passkeys and can be used from then on.
Note: If the Passkeys section says it is not supported on this device, the device or browser does not offer biometric sign-in. Sign in with a username and password instead — nothing else is affected.
Signing in with a passkey
- Open the app.
- Enter the staff member's username.
- Tap Use Passkey.
- Confirm with Face ID, Touch ID, or a fingerprint.
One passkey per device
A passkey belongs to the device it was created on, not to the person. A staff member who works one event on their own phone and the next on a borrowed tablet has a passkey on the phone only — on the tablet they sign in with their password, and can add a passkey there if they will use it again.
Important: Do not add a passkey to a shared device that other people will use, unless you are happy for anyone holding it to sign in as that person. On shared devices, sign in with a username and password and sign out at the end of each shift.
Removing a passkey
The Passkeys section in Profile lists the devices a staff member has registered. Remove one from there — for a lost phone, or a device that has been passed on to someone else.
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