Over the previous several weeks, we have been updating the Soapbox server architecture so that it is fully compatible with the TLS 1.1 encryption protocol. This process was completed as of June 15, 2016.
Why does this matter?
The update to the TLS protocol used by Soapbox ensures continued successful integration between payment processors and Salesforce.com.
What does this mean for you?
Prior to this update, we advised Salesforce users to delay enabling the "Require TLS 1.1 or higher for HTTPS connections" option update in Salesforce. You may now enable this on all production Salesforce accounts. In addition, any Salesforce sandbox account which has been updated per Salesforce's schedule to use TLS 1.1 will be compatible with Soapbox.
How do you activate the "Require TLS 1.1..." update?
If you have administrator access in Salesforce, you may activate the Salesforce TLS update in your production instance by doing the following:
- Login to Salesforce
- Click Setup
- In the left column under Build, click Critical Updates
- Under the Update Name column, look for "Require TLS 1.1 or higher for HTTPS connections"
- For the row that has "Require TLS 1.1 or higher for HTTPS connections", click the "Activate" link