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Viewing account invoices

updated

Administrators can access their past invoices using the Billing section of the Soapbox Engage account.  This article covers the steps to view past invoices within the Soapbox Engage administrator.

  1. Login to the Soapbox Engage administrator
  2. Click the app launcher waffle in the upper-left of the page
  3. In the app launcher popup, type "Billing" in the search field and click "Utilities > Billing" in the All Items section of the results
  4. On the Billing view, click the Invoices tab
  5. On the Invoices tab, you will see a list of all invoices associated with your account in reverse chronological order, their amount and their status
  6. To review further details for a given invoice, including a list of individual line items, or to download a PDF version of the invoice, click the invoice name to open the invoice detail view

For organizations using the Soapbox Engage Classic UX, please follow the steps below.

  • Go to Components > Billing
  • On the Billing view, click the Invoices tab
  • On the Invoices tab, you will see a list of all invoices associated with your account in reverse chronological order, their amount and their status
  • To review further details for a given invoice, including a list of individual line items, or to download a PDF version of the invoice, click the invoice name to open the invoice detail view

Should you need anything further or have additional questions about an invoice, feel free to open a ticket and we'll be happy to assist.

Note:  This currently is only available to Soapbox Engage and Soapbox CMS clients, and does not appear Soapbox Mailer clients. For Soapbox Mailer clients in need of past invoices and receipts, please open a ticket for our billing department and a staff member will contact you to obtain your updated credit card information.

 

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