To enhance performance, Soapbox Engage caches data and database structural elements from Salesforce. This cache is cleared for a specific database record whenever it is updated through Soapbox Engage. The entire cache is refreshed whenever the cache is set to expire - every 24 hours by default - or when the cache is cleared manually.
Clearing cache manually
How you manually clear the cache is determined by the version of the Soapbox administrator your site has: Soapbox Lightning, Soapbox Engage Classic, or Soapbox CMS Classic.
|I have the Soapbox Lightning Administrator with...|
|I have the Soapbox Engage Classic Administrator with...||I have the Soapbox CMS Classic Administrator with...|
For Soapbox sites using the Soapbox Lightning administrator:
To manually clear your cache in the Soapbox Lightning administrator, click the Setup gear icon in the upper right and then click Clear Cache:
For Soapbox sites using the Soapbox Engage Classic administrator:
To manually clear cache in the Soapbox Engage Classic administrator, click the icon with the two arrows creating a circle, as seen here:
For Soapbox sites using the Soapbox CMS Classic administrator:
To manually clear cache in the Soapbox CMS Classic administrator, click the icon with the two arrows creating a circle, as seen here:
Additional steps, if needed
If you have added, edited or deleted an option on a Picklist or Multiselect Picklist in Salesforce and this change is not reflected on the front-end, open the form in question, open the Salesforce Element for the Picklist field, and click Save without making any changes. This will cause the values to refresh and reflect the current state in Salesforce.
NOTE: It is possible to turn off caching or reduce the Cache Time. Neither of these are recommended, however, as they may negatively affect site performance.