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Updating your credit card information

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If you need to update your credit card information, you can do so in your Soapbox administrator using our Billing page. In order to access the Billing page in the administrator navigation, you will need to have the have either the Soapbox Lightning administrator interface enabled or the Soapbox CMS Classic administrator.

If you have the Soapbox Engage Classic administrator, you will need to switch to Soapbox Lightning. For more details on the Soapbox Lightning administrator interface, check out this article.

To update your credit card information in the Soapbox Lightning Administrator:

  • Click the App Launcher waffle to the left of the navigation bar
  • In the App Launcher popup, type "Billing" in the search field and click Utilities > Billing in the All Items section of the results
  • If you currently have a credit card on file, the credit card brand, last four digits, and expiration date will appear on the Billing view
  • To add an initial card or replace an existing card, click Add Payment Card
  • In the Add Payment Card view, complete the form with the details of your payment card
  • Click Save
  • On the Billing view that loads, confirm that details of your new card are listed

To update your credit card information in the Soapbox CMS Classic Administrator:

  • Go to Components > Billing
  • If you currently have a credit card on file, the credit card brand, last four digits, and expiration date will appear on the Billing view
  • To add an initial card or replace an existing card, click Add Payment Card
  • In the Add Payment Card view, complete the form with the details of your payment card
  • Click Save
  • On the Billing view that loads, confirm that details of your new card are listed

Note:  This currently is only available to Soapbox Engage and Soapbox CMS clients, and does not appear Soapbox Mailer clients. For Soapbox Mailer clients in need of updating their credit card information, please open a ticket for our billing department and a staff member will contact you to obtain your updated credit card information.

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