Why Are My Salesforce Password and Security Token Fields Blank?

Overview

When viewing your Salesforce settings in Soapbox Engage, you may notice that the Salesforce Password and Salesforce Security Token fields appear blank even though your Salesforce credentials have already been entered.

This is expected behavior and does not mean that your Salesforce credentials have been removed or that your connection to Salesforce has been lost.

Why Are These Fields Blank?

For security purposes, Soapbox does not display your saved Salesforce Password or Salesforce Security Token after they have been entered.

Because these values are intentionally hidden, the fields will appear blank when you return to your Salesforce settings.

You do not need to re-enter these values simply because the fields are blank.

Verify Your Salesforce Connection

If you'd like to confirm that Soapbox is successfully connected to Salesforce, open the Diagnostics View.

Gear icon (top right) > View Diagnostics

Locate Salesforce Credentials and confirm that the status displays WORKING.

If Salesforce Credentials displays WORKING, your Salesforce connection is active and no changes to your credentials are necessary.