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Using Network Solutions to create a CNAME DNS record for your Soapbox Engage account

updated

Soapbox Engage accounts can optionally include a custom domain, which associates a sub-domain with a Soapbox Engage account.  This article outlines how to use Network Solutions to create a CNAME DNS record to associate a sub-domain with a Soapbox Engage account.

Creating a CNAME

  1. Log in to the Network Solutions account.
  2. Select Domain Name on the left side of the page.
  3. Select the domain name to be changed. If only one domain exists, the Domain Details page will immediately appear.
  4. On the domain page, go down to the Advanced Tools section.
  5. Click Manage next to Advanced DNS Records.
  6. On the new page, click "+Add Record", and a new window will open.
  7. For Type select "CNAME".
  8. For "Refers to" select "Other Host"
  9. For "Host Name" field, enter "lb-picnet-sbx2.directrouter.com"
  10. For "Alias to" field, enter the prefix of the subdomain to be used. For example, if the domain is "example.org", and the subdomain to be used for the Soapbox Engage is to be "engage.example.org", then only enter "engage" in this field.
  11. Click the Add button.

Creating a CAA

It is also possible that the domain already has a CAA record associated with it.  In this case, an additional CAA record will be required.

  1. Log in to the Network Solutions account.
  2. Select Domain Name on the left side of the page.
  3. Select the domain name to be changed. If only one domain exists, the Domain Details page will immediately appear.
  4. On the domain page, go down to the Advanced Tools section.
  5. Click Manage next to Advanced DNS Records.
  6. On the new page, click "+Add Record", and a new window will open.
  7. For Type select "CAA".
    1. Flag:  0
    2. Tag:  issue
    3. Value:  comodoca.com
    4. TTL:  (select the shortest time available)
  8. Click the Add button.
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