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Connectivity issues - July 10, 2024

updated

We are investigating potential Soapbox Engage connectivity issues. Our engineers are currently investigating, and we will keep the community updated as we have more information to share.

Best,
Tim Forbes
VP of Products

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    Bonnie Tucker

    Our team is continuing to work with the data center on restoring full functionality.  We will offer additional details as they become available.  Thank you for your patience.

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    Bonnie Tucker

    Thank you for your continued patience. Our team is still in communication with the data center on restoring full functionality.  We will offer additional details as they become available.  

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    Bonnie Tucker

    Thank you for your continued patience. Our team is still in communication with the data center on restoring full functionality.  We will offer additional details as they become available.  

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    Bonnie Tucker

    Thank you for your continued patience.  A few moments ago, our team received positive news from our data center and upstream power suppliers.  Our own tests show that the Soapbox Engage network has returned to a normal state.  We will follow-up as we continue to monitor the situation, and provide further details as we learn them from the data center.

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    Bonnie Tucker

    We are currently experiencing a service disruption due to a power issue at our network's data center. Early indicators suggest the issue is related to a generator failure.  Our team is actively working with the data center to restore full functionality as soon as possible.  We appreciate your patience and will provide updates as soon as we have more information.

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    Bonnie Tucker

    Our team is continuing to work with the data center on restoring full functionality.  We will offer additional details as they become available.  Thank you for your patience.

  • 0
    Avatar
    Bonnie Tucker

    Our team is continuing to work with the data center on restoring full functionality.  We will offer additional details as they become available.  Thank you for your patience.

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    Bonnie Tucker

    Our team has confirmed that the data center has resolved the upstream power issue that caused connectivity problems for the Soapbox Engage network. All accounts should now be functioning normally. If you experience any further issues, please let us know by opening a support ticket.


    An initial assessment indicates that the outage was due to a multi-level power failure upstream from Soapbox Engage's network. We are continuing to work with the data center to fully understand the cause and will provide further details as they become available.


    Thank you for your patience and understanding.

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