Boost recurring donations this giving season with the new upsell prompt!By default, the URL for your Soapbox Engage account will use the following standard domain URL:
- https://{myprefix}.secure.nonprofitsoapbox.com
If you've opted for a custom domain, you can select an alternate domain to be used. Often, organizations elect to create a new subdomain for their primary domain to use for Soapbox Engage pages. A subdomain is the portion of the URL that replaces the "www". Common examples include:
- https://getinvolved.mydomain.org
- https://donate.mydomain.org
- https://members.mydomain.org
- https://act.mydomain.org
- https://support.mydomain.org
To setup a custom SSL subdomain, follow these steps:
1) Open a ticket letting us know you're ready to create your custom SSL subdomain and let us know the full URL you'd like to use for your Soapbox Engage account
2) Create the subdomain with your domain host
You'll need to login to your domain host and update the DNS records for your organization's domain.
- Login to your domain registrar
- Create a CNAME record for your subdomain pointing to connect.soapboxengage.com
- Choose the shortest Time To Live (TTL) option available from your domain name host – usually ½ hour
- Save the changes
3) Inform us when the subdomain has been created
Once the subdomain has been created, we'll setup things on our end to receive both non-secure and secure SSL traffic from that new subdomain and direct it properly to your Soapbox Engage account. Please note that this process takes 24 - 48 hours once we are informed that your subdomain has been setup to point to our servers.
4) Use your custom subdomain to navigate to your site
Once you receive word from us that things have been setup on our end, you can stop using the https://{myprefix}.secure.nonprofitsoapbox.com URL to navigate to the front-end and administrator views of your site and being using the custom domain.