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Getting a clearer understanding of donation attempts through enhanced logging


With a recent release of Soapbox, we've added the ability for Soapbox staff to enable the logging of attempted donation form submissions that trigger validation errors. This feature can be turned for specific windows to time to assist Soapbox support staff in identifying patterns of unsuccessful form submissions so that actions can be taken to boost conversion rates and help Soapbox organizations raise more money.

This feature adds another tool in our toolbox for troubleshooting relevant issues that Soapbox nonprofits alert us to through support tickets.

Should you have a potential issue with a Donation form that could benefit from the logging of attempted donations that triggered validation errors, open a ticket and we'll be happy to help!

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