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Pointing a custom subdomain to your Soapbox Engage account

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It's a common practice, and often a good idea, to create a subdomain on your main website's primary domain and point it to your Soapbox account.

This way, your constituents could find your Soapbox pages at, say:

http://donate.yourdomain.org

Instead of http://yourdomain.nonprofitsoapbox.com.

Once you have decided what you want your subdomain to me, you will want to set up a new DNS record for it with your domain name registrar.

  • Login to your domain registrar
  • Create a CNAME record for your subdomain - in the example above it would be "donate" - pointing to: lb-picnet-sbx2.directrouter.com
  • Choose the shortest Time To Live (TTL) option available from your domain name host - usually ½ hour
  • Save the changes

And that should point the subdomain to the Soapbox servers.

If you are having problems executing the above steps, your domain name registrar should be able to help you.  This is a very common thing for them, and something their users frequently ask for help with - so they should be very familiar with your request.

Once the above is completed, open a ticket with Soapbox Support, as there are a couple of final adjustments we need to make on our servers to make sure your new subdomain gets pointed specifically to your site.

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