FREE TRAINING: Join us for Open Office Hours every Tuesday at 3 pm ET or for our weekly training webinars. View Schedule >>

Designating a transaction as fraud in Soapbox

created

In Soapbox, you have the ability to designate a transaction as fraudulent if you discover that a nefarious actor successfully used your Donation form to test stolen credit cards. This will only update the fraud status of the transaction in Soapbox, thereby removing it from the default Transactions view and summary information. Designating a transaction as fraudulent does not have any impact on that transaction with your payment processor.

To designate a transaction as fraudulent:

  1. Go the Transactions view in the Donations app
  2. Find the transaction in question using the search field and/or filter pane
  3. Click the hyperlinked Name to view the Transaction detail view
  4. To the right of Fraud Status, click the checkbox toggle to switch the status from Valid to Fraud. If you wish to change it back to Valid, simply click the checkbox toggle again.
  5. Click Close
Have more questions? Submit a request
Article is closed for comments.