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Configure the Soapbox Actions for Salesforce package

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The following should be done manually after installing the Soapbox Actions for Salesforce managed package and Soapbox Actions QuickStart for Salesforce unmanaged package:

1. Confirm Lead Status picklist options

In Salesforce Lightning, access the Lead Status field by going to Setup > Object Manager > Lead, clicking Fields & Relationships in the left column, and clicking

In Salesforce Classic, access the Lead Status field by going to Setup > Customize > Leads > Fields and clicking on Lead Status.

Confirm that the following picklist values exist for the field named Lead Status by clicking on the field label and scrolling to the section titled Lead Status Picklist Values. If not, add them by clicking the New button in the Lead Status Picklist Values header and then check the box next to the Soapbox Actions lead process to associate them with that lead process.

  • Open - Not Contacted
  • Working - Contacted
  • Closed - Converted
  • Closed - Not Converted

2. Confirm that the Lead Status picklist option “Closed - Converted” is checked as a “Converted” status

In addition, confirm that the value “Closed - Converted” is checked as a “Converted” status. If it is not, click Edit, check Converted, and Save. If you’re unable to save “Converted” status checkbox (i.e. the page simply refreshes when you try to save it), go to Setup > Customize > Leads > Lead Processes, click on “Soapbox Actions”, and then ensure that a status with “(Converted)” in it is in the Selected Values column and that the Default option is set to “Open - Not Contacted”.

3. Add the Action Match Review Needed field to the Soapbox Action Lead page layout

In Salesforce Lightning, go to Setup > Object Manager > Lead and click Fields & Relationships in the left column.

In Salesforce Classic, go to Setup > Customize > Leads > Page Layouts.

  1. Click the Edit link in the row containing the Soapbox Action Lead Layout
  2. Drag the Action Match Review Needed field from the top panel and onto the page layout, just above the Lead Record Type Field
  3. Click the Save button
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