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Viewing details of Microsoft errors that occurred when Soapbox attempted to create a Donation Import record for a transaction

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If Microsoft returned an error when Soapbox attempted to create a Donation Import record for a transaction, that error can be seen on the Transaction detail view in Soapbox.

To view any error recorded by Soapbox from Microsoft:

  1. Go the Transactions view in the Donations app
  2. Find the transaction in question using the search field and/or filter pane
  3. Click the hyperlinked Name to view the Transaction detail view
  4. Scroll down to the Microsoft Fundraising and Engagement Information section
  5. The text of any error received from Microsoft by Soapbox when attempting to create a Lead for this transaction will be noted at the bottom of this section.
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