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Soapbox Engage Email Deliverability Improvements

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With Soapbox Engage, organizations can send event reminders, registration confirmations, donation receipts, and more, straight to people’s inboxes! Ensuring that these emails get directly into a recipient's inbox and not scooped up by spam filters is critical to constituent engagement. This update, and ones to follow, will enhance email deliverability in the Soapbox Engage apps. The following changes will be applied on an app-by-app basis starting with the Events app and portals add-on, then continuing through our other apps with successive releases.

First, this update allows administrators to set their own Envelope From Email. The envelope from email address is used by email servers to identify where the email originated but is not visible in the recipient's email client. By default, this is set to noreply@picnet.net. If you wish to update this to use your own domain, it is important that you review our Outbound Email Settings in Soapbox and Best Practices to Ensure Deliverability support article first.

Second, this update allows administrators to set a global Default Reply-To Name and Default Reply-To Email which are the reply-to name that appears in the recipient's email client and the email address to which a return email is sent.

Specifically in the Events app, administrators can also customize the Reply-To Name and Reply-To Email address on an event-by-event basis. With more options comes more control and optimization! To learn more, check out the how-to article below and register for our upcoming webinar, Best Practices for Email Deliverability in Soapbox Engage, taking place Thursday, September 16th at 3 pm ET.

Highlights

  1. Allows administrators to set their own Envelope From Email for their site in Account Settings.

  2. Allows administrators to set a global Default Reply-To Name and Default Reply-To Email for their site in Account Settings..

  3. Allows administrators to customize the Reply-To Name and Reply-To Email address on an event-by-event basis in the Events app.

  4. Updates Event registration confirmation emails to use the Envelope From Email address for the site.

  5. Updates Event registration confirmation emails to use Default Reply-To Name and Default-Reply To Email for the site if these are sent for the individual Event.

  6. Displays placeholder text in the administrator From Email Name, From Email Address, Reply-To Name, and Reply-To Email for Event registration confirmation email settings to show what site-wide defaults will be used if they are not customized for a particular Event.

  7. Updates portal add on emails for new user verification, forgot password, and forgot username to use the Envelope From Email address for the site.

How-To Articles

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