FREE TRAINING: Join us for Open Office Hours every Tuesday at 3 pm ET or for our weekly training webinars. View Schedule >>

Donations and Events Shopping Cart Email Deliverability Improvements

created

This Soapbox Engage release is part of a series of updates that enhance email deliverability in the Soapbox Engage apps. This update focuses on the Donations app and Events app shopping cart.

Administrators can set a global Default Reply-To Name and Default Reply-To Email which are the reply-to name that appears in the recipient's email client and the email address to which a return email is sent. This update sets Donations app and Events app shopping cart emails to send with the global Default Reply-To Name and Default Reply-To Email that is defined in the site account settings.

Administrators can also set their own Envelope From Email. The Envelope From Email address is used by email servers to identify where the email originated but is not visible in the recipient's email client. By default, this is set to noreply@picnet.net. If you wish to update this to use your own domain, it is important that you review our Outbound Email Settings in Soapbox and Best Practices to Ensure Deliverability support article first. This updates sets Donations app and Events app shopping cart emails to send with the Envelope From Email that is defined in the site account settings.

This update also allows administrators to customize the Reply-To Name and Reply-To Email address on a page-by-page basis in the Donations app. More customization and optimization for organizations!

While these items may sound complicated, they are simply helping ensure that your emails get directly into a recipient's inbox and not scooped up by spam filters! To learn more, check out the how-to article below and register for our upcoming webinar, Best Practices for Email Deliverability in Soapbox Engage, taking place Thursday, September 16th at 3 pm ET.

Highlights

  1. Updates Donations app emails to use Default Reply-To Name and Default-Reply To Email for the site if these are not set for an individual Donation page.
  2. Updates Donations app emails to use the Envelope From Email address for the site.
  3. Allows administrators to customize the Reply-To Name and Reply-To Email address on a page-by-page basis in the Donations app.
  4. Displays placeholder text in the administrator From Email Name, From Email Address, Reply-To Name, and Reply-To Email for Donations app email settings to show what site-wide defaults will be used if they are not customized for a particular page.
  5. Updates Events app shopping cart emails to use Default Reply-To Name and Default-Reply To Email for the site if these are not set for the Events shopping cart.
  6. Updates Events app shopping cart emails to use the Envelope From Email address for the site.
  7. Allows administrators to customize the Reply-To Name and Reply-To Email address on for the Events app shopping cart.
  8. Displays placeholder text in the administrator From Email Name, From Email Address, Reply-To Name, and Reply-To Email for the Events app shopping cart email settings to show what site-wide defaults will be used if they are not customized for the shopping cart.

How-To Articles

Have more questions? Submit a request
Article is closed for comments.