This major release allows for the creation of custom User Groups in the Soapbox Engage database. It also allows Ticket Types in the Events app to be associated with one or more of these custom User Groups.
This release is huge because the addition of custom User Groups gives you even more control over who has access to certain ticket types. Now, in the Events app, access to tickets can be set two ways:
by Access Level (Public, Registered, or Special)
by specific User Group(s)
If you have a variety of different users and wish to have more granular control over which tickets users have access to in the Events app, custom User Groups could prove useful. This could be particularly helpful for membership organizations that might have a variety of different member types that would have access to different ticket types.
Setting User Groups as the Permission Type for a Ticket
If you select User Groups as the Permission Type, you may use the dualing picklist that appears to select which User Groups should have access to this ticket. You may select one or more of either standard User Groups or custom User Groups.
When you use User Groups as the Permission Type, only the specific User Group(s) you choose will have access to the ticket. Unlike the Access Level option, Special users will not be able to access tickets restricted to a User Group that is assigned to the Registered Access level.
As an example, let's say you have a custom User Group called Basic Member that is associated with the Registered access level. You have another custom User Group called VIP Member that is associated with the Special access level. You have a ticket for an event called "Basic Member" that is assigned to the Basic Member user group. Only logged in users with the User Group of "Basic Member" will be able to register using this ticket. VIP Members will not have access to this ticket even through they are associated with the Special access level.
Allow creation of custom User Groups
Allow admins to select which User Groups are allowed to view tickets for the Events app