Soapbox can process webhook notifications that are sent when a Subscription is cancelled directly with the Authorize.net, Braintree, or Stripe payment gateways. This allows you to cancel a Subscription with the payment processor and have its status updated in Soapbox automatically.
To allow this functionality, you must take the following steps specific to your payment processor:
- For Authorize.net, create a webhook with Authorize.net to receive notifications of subscription cancellations
- For Braintree, create a webhook in Braintree or update your existing webhook to include the Canceled event
- For Stripe, create a webhook in Stripe or update your existing webhook to include the customer.subscription.deleted event
Additionally, you can cancel a Subscription in the Soapbox administrator and have it cancelled in Authorizet.net, Braintree, or Stripe.