Notice of possible site slowdown or downtime

created

Due to an issue with the Soapbox platform, your site may currently be experiencing a period of downtime or slowdown. Our engineers are currently investigating this issue and we expect full service to be restored shortly.

We apologize for this inconvenience. We will update this post with additional information, as it becomes available.

Best,

Tim Forbes

VP of Products and Marketing

Have more questions? Submit a request
  • 0
    Avatar
    Tim Forbes

    As an update, our engineers are continuing to investigate the issue causing possible intermittent periods of slowdown or downtime. They have taken initial steps to address this and will continue to monitor the situation to determine their effectiveness and what additional measures will be taken.

    Again, we apologize for any inconvenience this may be causing and will continue to update this thread as additional information becomes available.

    Best,
    Tim Forbes
    VP of Products and Marketing

  • 0
    Avatar
    Tim Forbes

    As further follow up, our engineers have continued to work the issue and identified additional steps being taken now to fully address it. We will update this thread with progress toward that end.

    We appreciate your patience.

    Best,
    Tim Forbes
    VP of Products and Marketing

  • 0
    Avatar
    Tim Forbes

    As a result of steps taken by our engineers, normal service has been restored across the Soapbox platform. We are continuing to aggressively monitor the situation to confirm that normal service continues.

    We will post an additional update to verify that the situation has stabilized and share details, as able.

    Again, thank you for your patience as we have been working this issue.

    Best,
    Tim Forbes
    VP of Products and Marketing

  • 0
    Avatar
    Tim Forbes

    As a final update to this thread, we have confirmed continued, sustained normal service across the Soapbox platform.

    The period of intermittent slowness or lack of responsiveness was caused by suspicious traffic to Soapbox. This suspicious traffic used significant network resources, thereby slowing down legitimate traffic. We've targeted the offending suspicious traffic, banned it from our network, and confirmed that the network is functioning smoothly again.

    As always, we will continue to monitor Soapbox to ensure maximum responsiveness across the network.

    Thank you again for your patience as we resolved this issue.

    Best,
    Tim Forbes
    VP of Products and Marketing

Article is closed for comments.