Why do I see the error "REQUIRED_FIELD_MISSING, accountId must be specified if contactId is not null"?

If a visitor is reporting that the following error, or variation of it which includes "REQUIRED_FIELD_MISSING, accountId must be specified if contactId is not null", is appearing on the thank you page after they complete a form in Soapbox Engage, it is likely due to them:

1. Already existing as a Contact in your Salesforce instance with the same first name, last name, and email address they used in the Contact Information section of the form; and
2. Their Contact record is not associated with an Organization/Account record:

Salesforce Error: sbxd.sbx_DonationsCampaignMember: execution of AfterInsert caused by: System.DmlException: ConvertLead failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, accountId must be specified if contactId is not null: [] (sbxd)

If this is the case, for Soapbox Events, Donations, or Shop, any payment associated with the form submission should have gone through with the payment processor. The process then failed when attempting to create the appropriate record in Salesforce.

To resolve the issue:

1. Confirm that the payment was received by logging into your account with your payment process, if the form processed a payment for Soapbox Events, Donations, or Shop; and
2. Manually add the record for the action in Salesforce. For Soapbox Events, you can locate information for the registration in Soapbox on the Reservations tab of the event. For Soapbox Donations, you can get payment information from your payment processor. For Soapbox Petitions, you can locate supporter information on the Supporters tab of the app.

You should then add an Organization / Account record for the orphaned Contact. This will ensure that this does not occur again.

In general, it is good practice to avoid having orphaned Contacts and we'd encourage you to find and address other instances as well.