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Why do I see the error "...INVALID_STATUS, invalid convertedStatus: Closed - Converted" when registering for an event?



After registering for a Soapbox Event, you see the following error message:

sbxe1.sbx_EventsCampaignMember caused an unexpected exception, contact your administrator: sbxe1.sbx_EventsCampaignMember: execution of AfterInsert caused by: System.DmlException: ConvertLead failed. First exception on row 0; first error: INVALID_STATUS, invalid convertedStatus: Closed - Converted: []: (sbxe1)


The issue is likely that your Salesforce instance does not have the necessary values available for the Soapbox Events Registrations Lead Processes. You can confirm this by going to Setup --> Customize --> Leads --> Lead Processes and clicking on Soapbox Events Registrations. If no values are present in the Selected Values list, Leads will not be autoconverted when they are created.


To remedy this, add the following to the Selected Values list and click Save: 

  • Open - Not Contacted
  • Working - Contacted
  • Closed - Converted
  • Closed - Not Converted


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