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Why do some recipients see a "...down for maintenance" web page when clicking on a trackable link in our emails?


If you're finding that recipients are being taken to an "...down for maintenance" page after clicking a trackable link in Soapbox Mailer, here's a few troubleshooting steps you can take to correct this situation.

1) Confirm that your Soapbox Mailer Site is active

Go to Setup > Develop > Site > Soapbox Mailer Email Tracking, and ensure that the Active checkbox is checked.  If not, check it.

Happy emailing!

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