Boost recurring donations this giving season with the new upsell prompt!Troubleshooting for Soapbox Mailer
Running into problems with Soapbox Mailer? Here's a few ways to figure out how to fix them.
- Impact of Salesforce API deprecation on Soapbox Mailer
- Why are unsubscribes not being tracked in my campaign or campaign members?
- Upgrading Soapbox Mailer to Salesforce Guest Site User Updates in Winter 21
- Upgrading Soapbox Mailer to Support AWS Signature Version 4
- Soapbox Mailer Support for the Salesforce Summer 20 release
- Why is the number of communication failures with Amazon less than the number of Targets?
- Why am I seeing the error: "sbm:Too many query rows: 50001"
- Is it possible to avoid "out-of-office" emails from piling up in our campaign sender's inbox?
- Salesforce Has Informed Me On An "instance refresh," Will That Effect Soapbox Mailer?
- Can I Isolate Campaigns Into Groups For Comparative Metrics?
- Why is my Campaign Member Status field missing options such as "Targeted"?
- What content is merged into an Email Template?
- How do the Email Template, HTML Body, and Text Body relate to each other?
- Why do I receive the following error during installation: "Missing Organization Feature: RecordType"
- Resolving error "First error: Server chose TLSv1, but that protocol version is not enabled..."
- Resolving Salesforce Contact merge error "first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please choose a sender email address.: [sbm__sbx_EmailSender__c]"
- Is Soapbox Mailer compatible with Salesforce's new Lightning Experience?
- Why Do My Sent Emails Look Different For Different People Using Different Email Clients?
- Can Mailer Send Email To A Campaign Members Secondary Email Address?
- Why is the send rate for emails in a given Campaign slower than normal?
- How do I determine my Salesforce pod ID?
- Why does it seem that my HTML body content is being duplicated in one email?
- Why do I see a "URL No Longer Exists" message when pressing the Preview button?
- Why can't I see sent emails on a recipient's Contact record?
- Why isn't the Recipients Who Opened metric updating?
- Why do I receive the error "Permission Create Contracts depends on permission(s): Read Accounts" when configuring permissions?
- Why do I receive an error message when trying to merge Contacts?
- Can I create multiple Campaign or Campaign Member record types to use with Soapbox Mailer?
- Does Soapbox Mailer update Contact records to show campaign activity?
- What records are created when an email is created, sent, and tracked?