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How to: Create a list of Bounced contacts for updating


If you want to update your bounced contacts in bulk, you can use this handy tip to create a report that includes contact and campaign member fields for export and updating.

  1. Navigate to the Reports tab in Salesforce and click New
  2. Choose the standard report type "Campaigns with Contacts"
  3. Add field filters for Bounced = True AND  Bounce Type = Hard. You can also filter your report even further by restricting to certain campaigns or excluding contacts that may already be opted out of lists/communications according to fields on their Contact record.
  4. Add any fields to your report that you'd like to view and/or update such:
    1. Campaign Name
    2. Contact Id
    3. First Name
    4. Last Name
    5. Email Opt Out
    6. Bounced
    7. Bounce Type
    8. Bounce Code
  5. Save and Run

From here, you can export the results to a CSV file, and update using the Salesforce Import Wizard or a mass update tool like Data Loader.

Happy emailing!

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