If you want to update your bounced contacts in bulk, you can use this handy tip to create a report that includes contact and campaign member fields for export and updating.
- Navigate to the Reports tab in Salesforce and click New
- Choose the standard report type "Campaigns with Contacts"
- Add field filters for Bounced = True AND Bounce Type = Hard. You can also filter your report even further by restricting to certain campaigns or excluding contacts that may already be opted out of lists/communications according to fields on their Contact record.
- Add any fields to your report that you'd like to view and/or update such:
- Campaign Name
- Contact Id
- First Name
- Last Name
- Email Opt Out
- Bounce Type
- Bounce Code
- Save and Run
From here, you can export the results to a CSV file, and update using the Salesforce Import Wizard or a mass update tool like Data Loader.