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Why do I see the error "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, rh2.PS_Contact" after submitting an Event registration?


If you run into the following error message when submittinga Soapbox Event registration form, it is the result of a known issue with an older version of a 3rd-party application called Rollup Helper that blocks the Campaign Member creation from the Lead object. 

Error message:

sbxd.sbx_DonationsCampaignMember : sbxd.sbx_DonationsCampaignMember: execution of AfterInsert caused by: System.DmlException: ConvertLead failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, rh2.PS_Contact: execution of AfterInsert caused by: System.SObjectException: Field Contact.PhotoUrl is inaccessible in this context (rhx) : [] (System Code) : [] (sbxd) 


Upgrade Rollup Helper packages to the latest versions from and that should do the trick. If you are using the real-time rollup package, be sure to update that one as well.

Enjoy the additional rollup power in combination with Soapbox Engage!

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