Boost recurring donations this giving season with the new upsell prompt!Learn How >>

Editing attendee information standard field values for a Reservation in the Events app


If you have enabled collection of attendee information during the registration process, you can edit values for any standard Attendee Information fields for each attendee on the Reservation detail view. This includes fields such as First Name, Last Name, Email, etc. This is particularly useful if you have scheduled emails for a given event and need to update the email address for an attendee so they receive these emails.

Edits to these values will only update Soapbox. Changes will not be pushed to Salesforce or Microsoft constituent relationship management tool nor will changes update registrant records in Zoom.

To edit attendee information:

  • Open the Reservation detail view that contains the attendee information
  • On the Reservation detail view, scroll down to the Ticket Information section
  • Click the Edit link to the right of the ticket you wish to edit
  • In the modal view, edit the field values as you wish
  • Click Save
  • Confirm that the changes you have made are reflected in the Reservation detail view
Have more questions? Submit a request
Article is closed for comments.