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Why does a donor see an "Your transaction cannot be processed at this time" error message?

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In some scenarios, a donor may see an error message after submitting a donation as follows:

Your transaction cannot be processed at this time

This error is likely occurring due to a block of the user's IP address based on earlier failed transaction attempts and the anti-spam settings in the Donations app Configuration.

If this occurs, please contact our support team by creating a new support ticket to help troubleshoot this issue.

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