Boost recurring donations this giving season with the new upsell prompt!Troubleshooting the Donations app
- ★ A single initial recurring donation is causing three Opportunities to be made in Salesforce
- ★ Resolving the error: INVALID_TYPE sObject Type "Package License" is not supported
- ★ I can't find my Salesforce Campaign in the Integrations tab of my Donations form
- Why does the total on my Donations app page turn to 0 when a donor selects to cover the transaction fee?
- Why does my donation app page display a "Invalid Plan ID" error?
- Why do I see the error "...Illegal assignment from Integer to String..."
- Why do I see the error "...INVALID_ID_FIELD, Specified Contact must be parented by specified Account"?
- Why do I see the error " Salesforce Error: sbxd.sbx_DonationsRecurringPaymentLead: execution of AfterInsert caused by: System.QueryException: invalid ID field: null (sbxd)"?
- Why do I see the error "Non-selective query against large object type" in Salesforce when attempting to convert a subsequent recurring donation Lead record?
- Why is my Donations app page missing the billing information section
- Why isn't Form of Payment saved to Salesforce for eCheck bank transfers with Authorize.net?
- Why aren't Recurring Donation records created in the NPSP after an initial recurring donation is made?
- Why do donors see a "Attempt to de-reference a null object (sbxd)" error after making a recurring donation
- Why do visitors see "This form is in testing mode." on a Donations app page?
- Why do donors see the error "...List has no rows for assignment to SObject (sbxd)" on the confirmation page?
- Are rejected credit card transactions stored in the Soapbox Engage Donations app or Salesforce?
- Why are PayPal Standard donations not creating records in Salesforce?
- Why are donations made using PayPal Standard missing a Transaction ID in the Donations app transactions table?
- Donations confirmation emails are getting marked as spam
- Why are the address fields for some donors blank in Salesforce?
- Why is the Primary Contact field on the Opportunity in the Nonprofit Success Pack different than the donor?
- Why are donations being created as incomplete Leads with the default record type?
- Does Soapbox Engage support offline payments?
- Why do I see the error "Salesforce Error: invalid cross reference id" after submitting a Soapbox Donation?
- Confirmation email from Donation was never received
- Why are my images breaking in my Donations confirmation emails?
- Why do I see the error "REQUIRED_FIELD_MISSING, accountId must be specified if contactId is not null" for a Donation?
- Why do my Soapbox Donations Opportunities have two Contact Roles?
- Why does my converted Soapbox Donation Opportunity have the wrong Record Type?
- Why are there unconverted Soapbox Donation Leads that aren't flagged for match review and have no Campaign associated with them?