Why is the Salutation value in the Attendee Information form not saving to Salesforce for Event app registrations?

There is a known issue with the Salutation field on the Attendee Information form. When an event shows this field, registrants can enter a value, but it is not saved with the ticket. As a result it does not appear on the ticket in Soapbox, is not sent to the Ticket Temp and Ticket records in Salesforce, and is blank in emails that use the attendee salutation merge field.

Our product team is working to resolve this issue. We look forward to updating Soapbox with a fix in the near future.

Alternatives and workarounds

As an alternative to ensure that the Salutation value is saved to Soapbox and to Salesforce, you may choose to create a custom Salutation field to include on the Attendee Information form for an event.

To do so, you'll need to create the custom field in Salesforce first on both the Ticket Temp and Ticket objects and then add it to the Attendee Information form for the event.

For more details, see this article:

Adding custom fields from Salesforce to Attendee Information form

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