Why is the Salutation value in the Attendee Information form not saving to Salesforce for Event app registrations?

There is a known issue with the Salutation value in the Attendee Information form saving locally to Soapbox but failing to save to the Ticket Temp and Ticket record in Salesforce.

Our product team is working to resolve this issue. We look forward to updating Soapbox with a fix in the near future.

Alternatives and workarounds

As an alternative to ensure that the Salutation value is saved to Soapbox and to Salesforce, you may choose to create a custom Salutation field to include on the Attendee Information form for an event.

To do so, you'll need to create the custom field in Salesforce first on both the Ticket Temp and Ticket objects and then add it to the Attendee Information form for the event.

For more details, see this article:

Adding custom fields from Salesforce to Attendee Information form

Stay updated

For the latest updates on new features, enhancements, and fixes through the following channels.

1. Subscribing to our newsletter
2. Keeping up with our support portal's announcements section