The Soapbox Engage Donations app can be configured to record recurring payment transactions sent to it from payment gateways. For example, if a donor has scheduled monthly recurring donations to be made to an organization, the future monthly payments processed by a payment gateway can be stored automatically using a webhook or other notification sent by the payment gateway to Soapbox Engage.
There may be situations where an organization has recurring payments processed by a payment gateway that should not be recorded by Soapbox Engage. For example, recurring membership payments might be processed through a different solution, and should not be treated as recurring donations within Soapbox Engage.
To handle these scenarios, the Donations app ignores any notification from a payment gateway that is not related to an existing recurring donation (or "subscription") within the Donations app.