In the Events app, you have the ability to exclude registrations for a specific ticket type from being counted against the Event Capacity for an event. A standard use case for this functionality is a hybrid event where in person attendees need to be capped at a given number with virtual attendees not counted against the capacity of the room.
To exclude a ticket type from being counted against Event Capacity:
- Open the Event for which you wish edit the ticket
- Click the Edit tab
- In the Ticket Information section, click the edit icon for the ticket you wish to set as excluded from the Event Capacity
- For Do Not Count Towards Event Capacity, check the box
- Click Save