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Excluding registrations for a ticket from Event Capacity calculations


In the Events app, you have the ability to exclude registrations for a specific ticket type from being counted against the Event Capacity for an event. A standard use case for this functionality is a hybrid event where in person attendees need to be capped at a given number with virtual attendees not counted against the capacity of the room.

To exclude a ticket type from being counted against Event Capacity:

  1. Open the Event for which you wish edit the ticket
  2. Click the Edit tab
  3. In the Ticket Information section, click the edit icon for the ticket you wish to set as excluded from the Event Capacity
  4. For Do Not Count Towards Event Capacity, check the box
  5. Click Save
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