When a Donation form is successfully submitted by a donor, Soapbox creates a Lead record in Salesforce and attempts to auto-convert it. If an error is caused in Salesforce by the attempted Lead creation or conversion - usually due to a custom workflow or validation rule - that error will be displayed to the end user on the thank you page unless you choose to hide it.
To control the behavior for Salesforce errors on the thank you page for an individual Donations form:
- Open the Donation form for which you set the behavior of Salesforce errors
- Click the Integrations tab
- For Display Salesforce Error, select Use Global Config to use the setting in Donations > Config, No to hide any Salesforce errors for this form, or Yes to allow them to be displayed to the end user
- Click Save