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Enabling the donation option for an event in the Events app

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In the Events app, you can enable an option for a visitor to add a donation to their registration for a given event. When enabled, the donation option will appear at the bottom of the ticket list on the registration form.

screenshot-event-donation-option-front-end.png

If you have Salesforce integration enabled for the event, you'll need to install the Soapbox Donations for Salesforce and Soapbox Donations for Salesforce QuickStart packages to successfully receive donation information for an event.

You can enable the donation option for an event in the Events app by doing the following:

  • Open the Event for which you wish to enable the donation option
  • Click the Edit tab
  • For Display Donation Option, select Yes
  • For Donation Option Title, enter a title you wish to display for the donation option line item. This text will appear in the line item for the donation below the last ticket in the tickets list. As an example, in the screenshot above, the Donation Option Title reads "Add a Donation to your Registration." For those adding a donation to their registration, it will also appear in the ticket list in registration confirmation emails and thank you pages when the {ticketslist} variable is used.
  • For Donation Option Description, enter text you wish to display under the Donation Option Title. This text will appear in the product line item for the donation. As an example, in the screenshot above, the Donation Option Description reads "Please consider adding a donation to your registration!"
  • Click Save
NOTE: As of now, the donation option is not supported by the shopping cart order form used by the Classes app to register for events. It is only available when processing registrations for events individually.

How does Soapbox save event registrations with donations to Salesforce?

When a registrant includes a donation as part of their event registration, Soapbox will process a single transaction with the payment processor but create two separate Lead records in Salesforce - one for the event tickets that is of record type Soapbox Registration and one that is of record type Soapbox Donation for the donation amount. Both Leads will be added to the Campaign with which the event is associated with in Salesforce.

The Transaction Description of the donation record created in Salesforce will contain the Soapbox Registration Order Id.

Upon conversion, each Lead will create an Opportunity, again, one for the event tickets that is of record type Soapbox Registration and one that is of record type Soapbox Donation for the donation amount.

How is a donation noted in the registration confirmation emails and thank you page?

For those adding a donation to their registration, it will also appear in the ticket list in registration confirmation emails and thank you pages when the {ticketslist} variable is included for the event.

How is a donation noted in the Reservation Manager for a given registration?

When viewing the new Reservation Manager, any registration that has a donation associated with it will have two record Ids in the Salesforce Lead Record Id column - one for the event tickets that is of record type Soapbox Registration and one that is of record type Soapbox Donation for the donation amount.

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