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Setting the default email subject, template, and Custom template body


You can set global defaults for the emails sent by the Events app that define a default email subject line for registration confirmations, determine whether the Standard or Custom template is used, and define a default email body for registration confirmations using the Custom template.

To define these defaults:

  • Open the Configuration for the Events app
  • Click the Messages tab
  • For Email Subject, enter a default email subject to be used whenever an event does not have an email subject defined
  • For Default Email Template, choose either Standard or Custom as the default template to be used for registration confirmation emails and scheduled emails for all events. This can be altered on an event by event basis.
  • For Custom Template Default Email Text, use the editor to enter the default text you wish to appear in the body of confirmation emails for events using the Custom template which have no email body defined. You can include images and other elements that will appear if the recipient's email service accepts HTML-formatted emails. You can also include the following variables (or merge fields) in curly brackets that reference details of their registration:
    • {name}: The First Name and Last Name of the ticket orderer, as provided in the Contact Information section of the registration form
    • {eventtitle}: The title of the event
    • {starttime}: The start time of the event
    • {endtime}: The end time of the event
    • {startdate}: The start date of the event
    • {enddate}: The end date of the event
    • {amount}: The amount charged the ticket orderer for their reservation
    • {tickets}: The number of tickets reserved
    • {eventurl}: The url of the event details
    • {ticketslist}: An itemized list of tickets reserved for a given order to be displayed in the format:

      Ticket 1 Quantity x Ticket 1 Name = Total for Ticket 1
      Ticket 2 Quantity x Ticket 2 Name = Total for Ticket 2
      Ticket 3 Quantity...
      If a donation is made as part of the registration, it will be noted at the end of the itemized list of tickets:

      Ticket 1 Quantity x Ticket 1 Name = Total for Ticket 1
      Ticket 2 Quantity x Ticket 2 Name = Total for Ticket 2
      1 x Donation Option Title = $10
    • {webinarattendeelinks}: A list of attendees with personalized webinar links to be displayed in the format, if the event has been integrated with Zoom:

      FirstName LastName
      Personalized Webinar Link: Click to Join
    • {addtocalendar}: Displays links to add the event to a calendar
  • Click Save
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